Merrill Corporation Formally Launches Compliance CommunicatorSM Solution as Stand-Alone Offering into Medicare Market

Compliance CommunicatorSM helps health plans transition from the complexities associated with mandated communications to a highly efficient, automated process

ST. PAUL, Minn.--(BUSINESS WIRE)-- Merrill Corporation (, a leading global provider of technology-enabled services for the healthcare, financial, real estate, legal, and other corporate markets, today announced it has operationalized and formally launched its Compliance CommunicatorSM solution as a stand-alone offering supporting the Medicare market.

Compliance Communicator is an automated Web-based system that facilitates the creation, production, and distribution of the Centers for Medicare & Medicaid Services (CMS) mandated post enrollment Medicare communications.

Revolutionizing the traditional methodology, Compliance Communicator systematically matches each individual’s data with the correct, pre-approved communication template. Once the data has been processed, Merrill’s HIPAA/PHI-compliant workflow and production and mail facility produces and distributes the mailing in accordance with all established CMS service level agreement timelines and mandates.

“Preparing, distributing, and reporting on mandated post enrollment Medicare communications is often a resource-draining and time-consuming process for health plans,” explained Roy Gross, president of Merrill’s Marketing and Communication Solutions (MCS) division. “We’ve taken a system that we’ve successfully been using for years and operationalized it to be a stand-alone offering for health plans that constantly deal with the continuing complexities of managing mandated communications.”

“Recent changes in health care, including the enactment of the Affordable Care Act, tightening regulations, and continued growth within the senior market have made managing mandated post enrollment Medicare communications a challenge for even the most organized and efficient health plans. There are more changes and more mandated letters than ever before,” said Ken Lambert, senior vice president of Merrill’s MCS division. “Compliance Communicator ensures all obligatory components are accurate and produced within compliance, thereby avoiding monitoring, fines, and the risk of contract non-renewal.”

Critical to the effectiveness of Compliance Communicator is its Chain of Custody backbone, which ensures transparency is applied to each step of the process for every transaction received. Designed to support a myriad of mandated communications, Compliance Communicator can efficiently execute letters, invoices, surveys, and Annual Notice of Change (ANOC) and Evidence of Coverage (EOC) letters in any language. The system will automatically identify and include additional inserts, buck slips, or business reply envelopes (BREs) that are required by regulation for specific communications. The system has been updated for 2011 CMS regulations, adheres to established 3-, 7-, and 10-day service level agreements, and meets all regulatory requirements for the CMS 10%+ language ruling.

“We’re confident that by utilizing Compliance Communicator, health plans will effectively transition from a resource-draining, time-consuming process into a highly efficient, compliance-driven automated process that will ensure accuracy, timeliness, and cost efficiency,” Gross said.

About Merrill Corporation

Founded in 1968 and headquartered in St. Paul, Minn., Merrill Corporation ( is a leading provider of outsourced solutions for complex business communication and information management. Merrill's services include document and data management, litigation support, language translation services, branded communications programs, fulfillment, imaging and printing. Merrill's target markets include the legal, financial services, insurance, healthcare and real estate industries. With more than 5,000 people in over 70 domestic and 15 international locations, Merrill empowers the communications of the world's leading companies.


Merrill Corporation
Darcy Hoffmann, 859-441-1446
[email protected]
Padilla Speer Beardsley
Wayne Carlson, 612-455-1793
[email protected]

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