J.D. Power

A clipboard with an insurance enrollment form a pen and a stethoscope

Payers

J.D. Power: Why commercial plans should invest more in outreach

Customer satisfaction with health plans is on the decline, and the gap between the highest and lowest performers is getting wider.

Paige Minemyer May 28, 2025 7:00am

A patient uses a mobile phone to access health information

Payers' digital consumer experience lags other industries

Apr 8, 2025 8:00am

A woman connects with a doctor for a virtual visit on a tablet

J.D. Power: Consumer experience with telehealth a mixed bag

Sep 26, 2024 7:00am

A clipboard with a paper that reads Medicare Part C

J.D. Power: MA beats commercial plans on consumer satisfaction

Aug 20, 2024 4:35pm

A pharmacist pulls a product down off of a shelf

Consumer satisfaction with mail-order pharmacies rises: survey

Aug 12, 2024 4:30pm

Customer experience concept

J.D. Power: Gap widens between plans with best, worst experience

May 29, 2024 8:00am