Agentic artificial intelligence platform Hyro launched a “comprehensive” analytics and agentic intelligence layer to glean insights from AI agent interactions.
The solution—dubbed Care Intelligence—allows organizations to measure, benchmark and optimize care access through patients’ AI agent conversations. Among the platform’s capabilities are an overview dashboard for key performance indicators (KPIs), sentiment analysis and patient access insights.
Standard sentiment tools fail in healthcare because they cannot distinguish between a patient distressed by a scary diagnosis and one frustrated by being transferred three times, according to Hyro executives. By tracking sentiment scores, topic change frequencies, and conversation durations, Hyro's analytics platform filters out medical distress to surface only the signals that indicate a true system failure, executives said.
With patient access insights, the Care Intelligence solution can automatically detects supply shortages, growing transfer queues and high-potential automation opportunities directly from patient conversations. For example: new-patient demand for cardiology is up 31%, but slots keep going unfilled because individual providers have set tight scheduling restrictions. Care Intelligence flags that mismatch between rising demand and blocked supply as it emerges, according to the company.
Care Intelligence also features an embedded AI copilot—called Spot Data—to enable users to query data in natural languages, the company said.
Hyro CEO and co-founder Israel Krush said in a statement agentic AI success in healthcare is “traditionally measured” by activity volume, like calls answered or time saved.
“But every time a patient interacts with an AI agent, they are sending signals about unmet demand, access delays, and system friction,” Krush said. “Your patients have always been sending these signals; Care Intelligence is the first solution built to receive them. We are giving executives the context they've been missing so they can tie their AI investments directly to measurable operational and financial outcomes.”
Care Intelligence is powered by Hyro’s proprietary agentic conversational engine (ACE) architecture and is built on performance data across the company’s deployments. The analytics platform maps every conversation across more than 1,000 distinct patient intents, delivering a level of granular visibility into agentic AI interactions that stacks built entirely on large language models cannot match, according to executives.
Hyro’s platform is deployed across more than 2,500 healthcare facilities, reaching more than 30 million patients and 100 million interactions, executives say.
One of the systems using Care Intelligence is Connecticut-based Hartford Healthcare.
“Care Intelligence gives us visibility we never had before — not just into AI agent performance, but into our entire access operation,” said Sandra Bernabe, Hartford Healthcare senior director of transformation and engagement, in a statement. “We can identify shifts in demand across specialties and locations, pinpoint where access is breaking down, and uncover where patients are dropping out of the journey before reaching care.”
Last month, Hyro announced a partnership with Five9 to speed up agentic healthcare AI integration—establishing the company as the only Five9-accredited healthcare-specific vendor to date. The partnership will allow health organizations to “seamlessly automate complex patient interactions at scale” and shorten integration times, the companies said.