By Laura Grobecker, Implementation Consultant, Healthwise Professional Services
There’s a series of Wendy’s commercials from the 1980s that features a very small hamburger in a very large bun and a dissatisfied customer who asks over and over, “Where’s the beef?!” A similar question is causing heartburn in healthcare.
Clinicians are asking “Where’s the beef?” about updated health education content. They receive notification that updated health education is available, but then they wait and wait…and wait for the updates to appear in their systems. Who’s at fault? Often clinicians assume IT backlogs are the reason for the lag in content updates, but overstretched technology staff can’t always drop everything to complete the time-consuming, manual update process.
This content lag is problematic because health information is ever changing. Most health education solutions require quarterly content updates, which means despite the fast-changing healthcare landscape, information is only updated four times a year. That’s not often enough.
Wouldn’t it be great if you could get new and enhanced health content to patients faster? Healthwise has been exploring this particular pain point for our clients who use Epic. Health education solutions powered with SMART on FHIR technology can do it. SMART on FHIR technology means health content and application updates are pushed to your systems and updated automatically in real time. This takes the pressure off your IT team and ensures clinicians always have the most current health education.
Stop IT heartburn
Why is it so important to us that we find efficiencies for your IT staff? IT teams in healthcare are busy. Most healthcare systems are on the path to digital health transformation. And who’s in charge of making that happen? IT teams. A survey of 4,000 healthcare professionals ranked their top five digital transformation priorities, and the list spans improving clinical operations to modernizing data platforms and integrating disparate systems.
- Automatic, real-time updates prevent bottlenecks
No more waiting for that quarterly update to roll around or requesting a special manual update to make that one really important health education change show up in your system. All updates and new content are deployed to your system automatically whenever they happen. - FHIR can save time and drain on technical resources
Let your IT team keep working on your health system’s priorities uninterrupted. Instead of applying quarterly patches to your system to keep your health education up to date, all the latest and greatest education appears with no action from your team.
Customized for clinicians
SMART on FHIR solutions also bring notable perks for clinicians. At Healthwise, we’ve expanded on these benefits in our new FHIR-enabled solution for Epic, Healthwise® Advise™. Here are some of the “clinician essentials” we’ve applied within Healthwise Advise:
- Immediate availability and trustworthy content
With FHIR, as soon as your education provider updates a piece of content, it’s immediately available to clinicians. This reduces reliance on IT teams and clinicians know the content they have is always the most current and up to date. - Tailored search results and recommendations
As clinicians use our Healthwise Advise solution, it learns their preferences. It uses that information and patient data to tailor search results and recommended health education, serving up applicable content more quickly, cutting down on clicking, and giving clinicians more time with patients. - Clear understanding of what education patients need next
In Healthwise Advise, all the health education that's been provided to each patient is listed in one place. This feature ensures patients don’t receive repetitive health education and helps clinicians know what to share next. - Personalized libraries of content favorites
Clinicians can “favorite” pieces of education and organize them into libraries for easy access within Healthwise Advise. They can even create folders that can include a progression of health education to be regularly shared over the course of patient care journeys. From there, they can share multiple pieces of content with just one click. - User-friendly side-by-side workflow
Health education should fit into the current electronic medical records (EMR) workflow, and Healthwise Advise lives within Epic and appears alongside patient charts, allowing clinicians to view patient records and health education at the same time.
Ready to switch to FHIR?