Thriveworks, a hybrid mental health provider, is launching a dashboard giving referring providers real-time visibility into a patient’s progress.
When a primary care physician or specialist now refers a patient to Thriveworks, they will be able to sign in to a dashboard to view crucial data, such as whether the patient has successfully connected to care, their clinical progress and any medications prescribed by Thriveworks clinicians.
The dashboard itself does not integrate with electronic health records (EHRs), though certain data—on outcomes, medications and diagnoses—is already relayed to EHRs by Thriveworks. Additional features will be added to the provider dashboard, including the ability to message a Thriveworks therapist. Practice administrators will also have dashboard access for population health-level insights.
“I know firsthand how important it is to be able to track what’s going on with the patients," Dan Frogel, M.D., CEO of Thriveworks, told Fierce Healthcare in an exclusive interview. "If we’re going to offer a service or product that’s really intended for integrated care, … [referring physicians] have to have visibility, communication and collaboration."
The company’s goal is to elevate mental health toward better integration with the healthcare system, instead of sitting in silos. Frogel saw this problem up close as an urgent care and ER physician, where timely mental health interventions are critical yet often lacking. Mental health treatment is associated with better clinical outcomes and lowers the risk of hospital readmissions and ED visits. There is still a ways to go on improving integration, per Frogel.
Recognizing there’s no one-size-fits-all approach to mental health, Thriveworks is building out specialized care pathways, tailoring mental healthcare to specific medical conditions. In the next few weeks, Thriveworks will be rolling out specialty care pathways for endocrinology and gastroenterology. By the end of 2026, Thriveworks expects to add five others, including nephrology.
“There's quite a bit of specificity within mental health to tailor care for patients with these conditions,” Frogel said.
Thriveworks is also working with health systems. Its partners to date include Adventist Health, Tufts Medicine, MUSC Health, Ardent and Providence. Health systems are interested in working with Thriveworks to bolster their mental health treatment access, per Frogel, and because of the company’s innovation around specialized care pathways. Another major bonus is Thriveworks’ 340 physical locations across the U.S., an important point of care for some patients.
Because Thriveworks clinicians are employed under a W2 model, this supports greater accountability and alignment with company goals, Frogel noted. And Thriveworks integrates with its health system partners’ EHRs.
“The real motivator behind that is the workflow of the doctor is sacred,” Frogel said. “The true value of the integration that we do is it allows the referring physician to refer a patient into mental health … the same way they would within their system.”
Thriveworks clinicians typically assess depression and anxiety via patient-reported outcome questionnaires every two weeks if the patient is higher acuity, and then monthly when their scores stabilize. Some surveys may only be done once, or infrequently, such as those screening for substance use disorder, alcohol use or smoking.
Last year, Thriveworks launched a booking platform for providers, called ThriveConnect. It allows providers to match and schedule their patients with a Thriveworks clinician in real time. The goal was to streamline scheduling, avoid care delays and catch patients in the moment they are ready for a referral.