Chutes & Ladders—Intermountain Healthcare, CVS Health name tech executives and more

Welcome to this week's Chutes & Ladders, our roundup of hirings, firings and retirings throughout the industry. Please submit the good news—or the bad—from your shop, and we will feature it here at the end of each week.


Craig Richardville
(Intermountain Healthcare)

Craig Richardville has received the nod as chief digital and information officer as well as senior vice president for Intermountain Healthcare, which in April closed its merger with Richardville’s home system SCL Health.

Intermountain’s chief information officer prior to the deal, Ryan Smith, had departed the organization to join nonprofit digital health company Graphite Health at the end of the first quarter.

Richardville is a natural choice to fill the combined organization’s gap, having served a near-identical role at SCL Health since early 2019. During that time he was tasked with leading, innovating and transforming the system’s IT and digital services.

Prior to joining, he held Atrium Health’s senior vice president and chief information and analytics officer mantle for 20 years. The executive has also racked up a collection of IT industry accolades over the years, such as the 2021 National CIO of the Year Healthcare ORBIE Award, 2020 Colorado CIO of the Year award and the 2015 John E. Gall Jr. National CIO of the Year Award from CHIME and HIMSS.

Richardville’s new role will place him in charge of IT, data, digital services and all other aspects of the 33-hospital system’s technology.


Tilak Mandadi, CVS Health
(CVS Health)

Tilak Mandadi is in line for the newly created role of executive vice president and chief data, digital and technology officer at CVS Health.

Mandadi comes to CVS Health from MGM Resorts, where he served as the company's chief strategy, innovation and technology officer.

Prior to joining MGM, Mandadi served in leadership roles for digital strategy at Disney Parks as well as American Express.

Starting July 25, Mandadi will lead the healthcare giant's strategy around data, digital and technology with a particular focus on digital-led, consumer-focused services and experiences. He will report directly to President and CEO Karen Lynch as part of CVS Health’s executive leadership team.


Don Boyd
(Kaleida Health)

Don Boyd was promoted to president and CEO of western New York’s Kaleida Health. He takes over for the retiring Bob Nesselbush, who had headed the organization for just over three years.

Boyd has been president and chief operating officer for the five-hospital system since 2019. Those roles gave him oversight of Kaleida’s day-to-day operations as well as a front-row seat to its COVID-19 response.

Boyd also held the executive vice president of business development title at Kaleida Health for 10 years and helped the organization forge “numerous” partnerships and affiliations with nearby systems and other provider organizations. His time before Kaleida included a president position at Millard Fillmore Gates Circle Hospital.

In a statement, Boyd said he will be focusing on addressing “the staggering financial and operational impact” COVID-19 has had on the organization.


Heather O'Sullivan
(Mass General Brigham)

Heather O’Sullivan has been named Mass General Brigham's first-ever president of home-based care amidst a system-wide effort to ramp up out-of-hospital care offerings.

She comes fresh from a year of consulting and roles as the executive vice president and chief clinical innovation officer of Kindred at Home, the country’s largest provider of home care services that was acquired by Humana in 2021.

Initially a nurse practitioner, O’Sullivan’s résumé also includes senior and executive clinical operations roles at UnitedHealth Group, Univita Health, Cardinal Health and naviHealth. Each of these positions placed her in charge of enterprise-wide transformation and innovation efforts.

MGB will be looking to O’Sullivan to guide the expansion of its home-based care business over the next couple of years. The integrated system recently detailed plans to grow the program from 25 patients to 200 in the next 2.5 years and add at least 200 employees to that team by the end of the year.


> Truepill, a consumer-facing telehealth, diagnostics and pharmacy platform, picked up Paul Greenall as chief business officer.

> PathAI, a pathology research and artificial intelligence company, appointed Brandon Eldredge as chief financial officer.

> Renown Health named Paul Hauptman, M.D., as chief academic officer, effective Oct. 17. He was also named as dean of the University of Nevada, Reno School of Medicine.

> POCN, a network of nurse practitioners and physician’s associates, unveiled Allison Bagin Kenah as senior vice president of community strategy and network growth.

> Blue Cross and Blue Shield of North Carolina will see Kelly Calabria step in as senior vice president, chief marketing and corporate social responsibility officer beginning Aug. 15.

> Orlando Health Dr. P. Phillips Hospital named Amit Bansal, M.D., as chief quality officer and assistant vice president.

> The Ohio State University Wexner Medical Center tapped Vincent Tammaro as vice president and chief financial officer, effective Aug. 1.

> Nuvance Health, in Connecticut, appointed Michelle Robertson as chief operating officer.

> Prenuvo, a whole-body MRI screening company, added Doug Sweeny as chief business officer.

> Piedmont Athens Regional Medical Center selected Geoffrey Marx, M.D., as its new chief medical officer.

> MercyOne will be losing Beth Huges, MercyOne Western Iowa president, next month to an unnamed system in Buffalo, New York.

> MultiCare Health System, in Washington, announced James Lee as executive vice president of population-based care and chief financial officer.

> St. Luke’s Hospital in Missouri named Andrew Bagnall as president and CEO.