Win patients back with service recovery; Fewer patients get employer-sponsored healthcare;

News From Around the Web

> Rather than fearing RAC audits, understand the facts with this overview from Physicians Practice. Article

> Do you have the right employees doing the most appropriate work? See this Forbes post for insight. Post

Provider News

> Create a winning service-recovery plan with these tips from Hospital Impact. Article

Health Insurance News

> Employer-based health insurance has been declining, with fewer members in these types of commercial plans last year than in 2008, according to a new Gallup poll. Instead, more people are either uninsured or receive health insurance through a government-based program, FierceHealthPayer reported. Article

Health IT News

> A new poll by Accenture reveals that most U.S. doctors believe patients should be able to update their electronic health records, but only 31 percent say patients should have access to their full health record, FierceHealthIT reported. Article

And Finally… A comic-book rescue. Article

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