Sometimes patients just want an apology and don't want to file a lawsuit

As healthcare turns toward a more patient-centered, value-based model, providers' approach to medical errors--the third leading cause of death in the U.S.--is also changing. Increasingly, the culture of secrecy that led to providers taking a "deny and defend" approach to medical errors is giving way to an "acknowledge and apologize" culture in which clinicians fully explain the mistake to the patient and then apologized for it, according to a CNN report. Unfortunately, Deborah Craven never received that apology after surgeons at Yale New Haven Hospital mistakenly removed the wrong rib during a 2015 surgery to remove a mass from her rib. Read the full article at FierceHealthcare