If your new receptionist is taking longer than expected to register new patients or the new coder just doesn’t understand the intricacies of how your practice engages with insurance companies, it may be time to break out the quizzes, reports Physicians Practice.
Quizzes can help assess how well your trainer is hitting on the right topics with new staff--and they can also be used to assess if employees are retaining the information they need to do their jobs, according to P.J. Cloud-Moulds, of Turnaround Medical AR Recovery.
For instance, hands-on learning--whether with insurance verification or posting patient co-pays--can be a great way to instill these practical skills with the new member of your front-office staff. Since this team member interacts with patients, it’s also smart to go deep on the difference between an HMO and a PPO, reports the publication.
Drilling down on the insurance companies you work with and articulating quote of benefits to patients are two topics to cover in the 30-day quiz. Quiz results can be quite revealing, reports Physicians Practice. If, for example, your trainer worked with the new receptionist on giving directions to your practice but the receptionist still gets it wrong, it could be a “red flag” that she is hard pressed to retain information.
At the 60-day interval, a written quiz that touches on the roles and responsibilities of team members and patient scheduling can help you figure out if the receptionist is the right fit for your practice.
Sure, creating and grading quizzes seems like a lot of work, but most employees should be able to get a handle on these topics within the first two weeks or even 30 days, according to the publication.
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