Whether it’s a new employee who’s not happy to be at your practice or a veteran staff member who’s just phoning it in, sometimes you have no choice but to let someone go. Still, there’s a right way to do it.
If one of your staff members is infecting the rest of the team with their bad attitude, it could be time to show them the door, Elizabeth Woodcock, president of Woodcock and Associates, told Physicians Practice.
The ability to receive constructive criticism and the need be engaged at work are pivotal to the success of your practice. That means if your new receptionist is making everyone miserable or your veteran payroll administrator is leaving early every day, you may need to terminate their employment, according to the article.
That said, there’s a right way to let employees go, as previously reported by FiercePracticeManagement. For example, make sure your decision to terminate a staff member is consistent with their performance feedback and across similar performers.
It’s also wise to have a witness, such as another manager or physician, at the termination meeting--that helps prevent a “he said, she said” situation. And from a practical perspective, make sure to change computer passwords immediately and have keys, phones and laptops turned over to the practice before the former employee’s departure.
- read the article