More proof physician social skills matter

Physician rudeness in the workplace hurts not only employee and patient satisfaction but organizations' bottom lines as well, according to a 2013 study, which found that nearly half of workers deliberately scaled back their work effort in response to rude behavior, FierceHealthcare previously reported. Strengthening the case for physician social skills even further, a 2010 review of nearly 500 independent studies, cited in an article by Forbes contributor Tomas Chamorro-Premuzic, found a positive association between emotional intelligence quotient (EQ) and more compassionate and empathetic patient care, higher-scoring assessments of knowledge, and effective coping with organizational pressures and leadership. The review found a similar correlation between EQ, teamwork and patient-doctor communication, according to the article. As a result of growing awareness around this issue, the United Kingdom's National Health Service now counts leadership and collaboration skills as key competencies, and in the U.S., patient satisfaction is increasingly important under healthcare reform. Read the full article from FierceHealthcare