CareCycle, a voice AI company serving Medicare agencies, has launched a free tool that helps Medicare beneficiaries compare plans.
The tool, Match Your Medicare, coincides with Medicare’s Open Enrollment period and is set to be available indefinitely. It is free to use, takes no payments from payers or commissions and does not sell or share personal information.
Based on information provided by users, the tool surfaces yearly cost estimates, including premiums, copays and drugs. It also shows what plans in a user’s area keep their docs in-network. Users can compare up to three plans side by side.
MatchYourMedicare.com requires no account and makes no sales calls. Users only need to enter a ZIP code, date of birth and gender. They can also optionally submit their doctors' prescriptions and health conditions. Additionally, the tool features a video guide that walks users through each step and can help them fill in forms by voice as users speak.
Y Combinator-backed careCycle offers tools for human customer service teams, in addition to AI voice agents that handle post-enrollment outreach, including welcome calls, 90-day check-ins and reminders about expiring benefits. Its agents have logged over 30,000 hours of calls and have helped agencies support over 1 million people after enrollment.
The company most often hears from people after enrollment that a drug they take is not covered or they face other unexpected costs. “Both are answerable in about ten minutes before you sign. Almost nobody asks during the enrollment,” Alex Doonanco, co-founder and CEO of careCycle, said in an announcement.
These sorts of issues stem from a number of conflicting interests, the company argues, like marketing tactics that prioritize perks like OTC cards, Part B givebacks and grocery allowances instead of confirming if a patient’s doc or prescriptions are in-network. Agents making sales are also often incentivized on volume, or how many people they enroll successfully, rather than whether or not a quality match has been made.
“It is not unusual to see someone who has switched plans six times in three months,” Doonanco said.
“That’s not a person shopping carefully. That’s a person being worked,” Doonanco added in the announcement.
Forced disenrollment has become more common, averaging 1% among Medicare Advantage enrollees annually from 2018 through 2024, then jumping to 7% disenrollment in 2025 and 10% in 2026, one analysis found. Nearly 3 million Medicare Advantage beneficiaries will have to find new plans or switch to traditional Medicare this year, the analysis estimated.