Tennessee Blues spent $6M to encrypt data

Blue Cross Blue Shield of Tennessee spent $6 million to encrypt all of its stored data in response to a 2009 hard drive theft that contained personal information of about 1 million customers, reports Chattanooga News. The hard drives contained audio and video recordings related to customer service phone calls from providers and members. The insurer's data-encrypting process involved more than 5,000 man-hours and has encrypted more than 885 terabytes of stored data. The initiative involved an "exhaustive inventory" of all the points where data resides within the company. Article

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