Rex Hospital, Carolinas Medical Center-Northeast and Carolinas Medical Center-University Earn Top Rankings in North Carolina Patient Engagement Index (PEI)

Rex Hospital, Carolinas Medical Center-Northeast and Carolinas Medical Center-University Earn Top Rankings in North Carolina Patient Engagement Index (PEI)

<0> Aria Marketing for Axial ExchangeLibby Wilson, 617-332-9999 x213 </0>

., a pioneer in using mobile apps to deepen the patient’s role in improving outcomes, today announced the results of its North Carolina Patient Engagement Index (PEI) at the event. The North Carolina PEI evaluated patient engagement initiatives at 94 regional provider organizations, ranking each organization based on an analysis of publically-available data in three categories: personal health management, patient satisfaction, and social media engagement. , , , , and received the highest scores of the hospitals assessed in North Carolina. This is the fifth regional PEI Axial Exchange has issued. Previous PEI’s ranked hospitals in Florida, Texas, California and New York.

Axial Exchange’s methodology for ranking hospitals’ patient engagement performance is based on analyzing metrics that research has indicated lower costs and improve clinical outcomes. For each state’s PEI, Axial Exchange evaluates provider organizations’ personal health management strategies, awarding maximum points to those organizations that not only offer electronic access to patient health records, but also provide resources for ongoing disease management support -- including mobile, tablet and desktop tools. Axial Exchange also ranks hospitals according to an annual Centers for Medicare and Medicaid (CMS) patient satisfaction survey called the Hospital Consumer Assessment of Health Plans Survey (HCAHPS), a standardized instrument for measuring patients' perspectives on hospital care and is also used to determine reimbursement levels for Medicare patients. Lastly, Axial Exchange analyzes the extent to which hospitals and health systems engage their patients via social networking channels.

The highest possible ranking a hospital can receive in the Axial Exchange PEI is a score of 100. Rex Hospital, a 665-bed acute care facility in Raleigh, earned the number one spot in the North Carolina PEI with an overall score of 75. Lower ranking hospitals included Betsy Johnson Regional Hospital and Northern Hospital of Surry County, both with a score of 7.

“It has been documented that provider organizations that implement robust, multifaceted patient engagement programs are able to decrease readmissions, improve patient satisfaction and reduce the overall cost of care,” said Joanne Rohde, CEO of Axial Exchange. “We are excited to announce this index in our home state of North Carolina, in an effort to raise awareness of the importance of patient engagement initiatives to foster improved communication between patients and providers, resulting in better health management. These top ranking hospitals have clearly demonstrated their commitment to patient engagement and we are pleased to publically recognize their efforts towards driving a positive change in healthcare.”

Axial Exchange will be discussing the results of the North Carolina PEI at , which is taking place in Raleigh, NC on October 10 from 5:30 pm to 7:30 pm EST. At the event, Axial will also demonstrate its mobile patient engagement solutions.

Future indices for other U.S. regions will debut in the coming months. Detailed methodology of the Patient Engagement Index is published . All hospitals were notified of their ranking, and provided with the published data for consideration in their own initiatives toward Meaningful Use and heightened reimbursement.


Axial Exchange is revolutionizing the way that patients manage their health. With Axial Exchange, hospitals are able to keep their patients continuously engaged, resulting in dramatically improved health outcomes and much more satisfied patients. Axial Exchange drives engagement by giving patients the information and interactive tools patients need in order to get well—all delivered securely to the device of the patient's choice. Patients can share their health information with providers and caregivers. Health systems benefit via lower readmissions and improved patient satisfaction scores.

In December 2011, Axial Exchange’s flagship solution was named first-prize winner in the U.S. Department of Health and Human Services’ Partnership for Patients Initiative innovation competition for “.” Axial Exchange is backed by a syndicate of top venture capital firms, led by Canaan Partners (). For more information, visit: .