Paladin Introduces Medcor 24/7 Nurse Triage Program

SANTA ANA, Calif.--(BUSINESS WIRE)-- Paladin Managed Care Services announced today the launch of a new 24/7 Nurse Triage program for its clients, including self-insureds, insurance companies, public entities, and third-party administrators. The new program immediately directs an injured worker to the most appropriate and effective medical treatment option after a work-related injury occurs. This minimizes costs arising from unnecessary visits to the emergency room. It also helps assure that the type and source of treatment best fits the injury, whether it be first aid at the employer’s facilities, or specialized treatment at an in-network occupational health clinic. This new service is available through a new business alliance Paladin has forged with Medcor, a leader in workplace injury triage.

The 24/7 Nurse Triage program is Paladin’s latest addition in its ongoing expansion of its comprehensive suite of managed care services. With this offering, employees can call triage-trained registered nurses at any time, day or night, for prompt assistance in assessing the severity of their injuries and determining the best course of action. This reduces costs and improves care by identifying up front the best and most cost-effective treatment option for the injury, according to evidence-based medicine and the best judgment of triage nurses experienced in emergency and urgent care. Paladin’s new program drives improved medical outcomes at reduced cost, higher productivity, and lower administrative costs for its clients.

Paladin chose Medcor because of its high-quality service and proven effectiveness. With 14 years of workers’ compensation triage experience, Medcor has received URAC Health Call Center accreditation, complementing Paladin’s own URAC accreditation for Workers’ Compensation Utilization Management. Medcor’s superior quality is demonstrated by a 98% satisfaction rate among its triage users. Further, for 2010, Medcor reported that, on average, offsite medical treatment was not needed in 48% of its clients’ injury cases. Results of this magnitude are well aligned with Paladin’s overall mission to deliver highly effective medical care at substantial savings to its clients.

Jeffrey Miller, Paladin’s COO, said, “Our new Nurse Triage program further strengthens Paladin’s comprehensive suite of services available nationwide. Our clients can now achieve even better savings and medical outcomes from this powerful enhancement to our cutting-edge, medical management service platform. This new alliance with Medcor, a long-established industry leader, signals our continued commitment to supplying best-in-class services and service providers that exceed our clients’ exacting needs.”

Paladin’s new Nurse Triage program is further proof of Paladin’s commitment to providing an expanding array of services that deliver superior results on which clients can rely.

About Paladin Managed Care Services

Paladin provides complete medical care management solutions to control costs associated with employee injuries. Paladin offers Medical Bill Review, Utilization Review, Field Case Management, and a wide array of other medical care management services. The company’s physician-centric approach integrates superior medical expertise in all of its services, driving superior medical outcomes and significantly reduced treatment costs for its clients. A wholly owned subsidiary of SeaBright Holdings, Inc. (NYSE:SBX), Paladin offers an innovative service platform that provides customized solutions to fit its clients’ unique needs. To learn more about Paladin, please visit Follow us on twitter @paladinmcs.

About Medcor

Medcor helps employers reduce the costs of workers’ compensation and general health care by providing injury triage services and operating worksite health and wellness clinics. Medcor’s services are available 24/7 nationwide for worksites of any size in any industry. Headquartered in McHenry, Illinois, the company operates 174 clinics and provides triage services to over 90,000 worksites across all 50 states and US territories. Medcor’s triage methods are covered by U.S. & foreign patents, including U.S. No. 7,668,733; 7,716,070; & 7,720,692; other patents pending. Medcor is privately held. Learn more at


Paladin Managed Care Services
Jeffrey D. Miller, 949-732-2407
[email protected]
Chief Operating Officer

KEYWORDS:   United States  North America  California  Illinois

INDUSTRY KEYWORDS:   Health  Professional Services  Insurance  Nursing  General Health  Managed Care