HARRISBURG, Pa.--(BUSINESS WIRE)-- Dawn Milstead has accepted the position of vice president of Health Services for HealthAmerica. In this position, Milstead will oversee HealthAmerica’s statewide prior authorization, concurrent review, case management and appeals operations. She will be responsible for managing all utilization management activities, as well as coordinating NCQA accreditation and HEDIS reporting.
Prior to joining HealthAmerica, Milstead served in various leadership roles with Blue Cross and Blue Shield of Florida for over 20 years. Before working in the health insurance industry, Milstead worked in clinical nursing.
“Dawn’s clinical experience and her history in leadership roles in health insurance make her a fine addition to our team,” said Mary Lou Osborne, chief operating officer, HealthAmerica. “Both sets of skills are crucial to her new accountability for all utilization management activities.”
Milstead received her Bachelor of Science degree in nursing from the University of Central Florida and a master’s degree in business administration from Jacksonville University. Milstead is a certified Six Sigma Black Belt.
Milstead is based at the HealthAmerica office in Harrisburg and can be reached at (717) 540-6763 or by e-mail at [email protected].
With over 35 years of providing health care benefits, HealthAmerica has earned a reputation as one of the most trusted and experienced health insurers in Pennsylvania. The company ranks 14th in the nation for HMO and POS plans by the National Committee for Quality Assurance, and its Medicare plan ranks 28th nationally. It has ranked among the top health plans by NCQA for six consecutive years. HealthAmerica provides a range of traditional and consumer-directed health insurance products, including self-funded, Medicare, Medicaid, indemnity, nongroup, and pharmacy plans. It currently has "Excellent" accreditation by the NCQA for its commercial HMO, POS, and Medicare plans. HealthAmerica’s corporate offices are in Harrisburg, Philadelphia, and Pittsburgh, Pennsylvania. For more information, visit HealthAmerica’s website at www.healthamerica.cvty.com.
Director of Communications
KEYWORDS: United States North America Pennsylvania
INDUSTRY KEYWORDS: Health Hospitals Professional Services Insurance General Health Managed Care