Aetna Takes Steps to Help Members Affected by Flooding

NASHVILLE, Tenn.--(BUSINESS WIRE)-- Aetna (NYSE: AET) is making it easier for members impacted by the flooding in the Southeast to refill prescriptions and access employee assistance and behavioral health programs. The company is monitoring the situation carefully, and also will re-evaluate its medical and dental policies for members as necessary to help them access care in the flood-affected areas across the region.

Aetna members who have been affected by the disaster and need help finding care, or who have lost or left their ID cards behind in an evacuation can reach Aetna at the following toll-free telephone numbers.

  • Aetna Member Services: 1-800-443-AETNA (1-800-443-2386)
  • Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
  • Aetna Pharmacy Home Delivery Customer Service: 1-866-612-3862 or 1-800-227-5720
  • Aetna Employee Assistance Program: 1-888-AETNA-EAP (1-888-238-6232)
  • Aetna Dental: 1-877-238-6200
  • For physicians who have questions: 1-800-MDAETNA (1-800-632-3862)

"We are deeply concerned about the effect of the floods on the people of the Southeast, and saddened by the losses so many have suffered," said Aetna Chairman and CEO Ronald A. Williams. "Our focus is on helping our members get the care they need, recognizing that many may have been evacuated from their homes and may not be able to use their usual pharmacies, physicians and hospitals."

Aetna members in areas affected by the Southeast floods may refill their prescriptions early, if needed, and those who use Aetna's mail-order pharmacy can receive a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed by flooding.

Aetna Behavioral Health is offering its Employee Assistance Program resources to all Aetna plan sponsors, regardless of whether or not they are Aetna EAP customers, during this time of need. Aetna members can contact Aetna EAP 24/7 for telephonic consultation or general information such as areas affected by the floods, shelters and government resources.

Aetna's EAP professionals have experience dealing with traumatic events and are available to help. Consultation and other support are available for plan sponsors as they welcome employees back to work.

Affected Aetna members can seek urgent or emergency care anywhere, as needed. Aetna is monitoring the impact of the floods on its participating network providers and working closely with them, and will make further modifications to its policies as necessary to ensure members have access to care. Aetna will also adjust its policies to comply with any local, state or federal disaster executive orders or regulations issued related to these catastrophic events.

Aetna encourages everyone to "disaster-proof" their health information, which should be readily accessible in times of disaster. Tips on how to protect your family's health in the event of a natural disaster can be found at http://www.planforyourhealth.com/family/Prepared/

About Aetna

Aetna is one of the nation's leading diversified health care benefits companies, serving approximately 36.1 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates. For more information, see www.aetna.com and Aetna’s Annual Report at www.aetna.com/2009annualreport.



CONTACT:

Aetna
Walt Cherniak, 410-691-1405
[email protected]

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