Aetna Reminds Members Affected by Hurricane Earl Where to Call for Help

-- Company is taking steps to help members get the care they need --

HARTFORD, Conn.--(BUSINESS WIRE)-- Aetna (NYSE: AET) is making it easier for members who may be impacted by Hurricane Earl to refill prescriptions and access employee assistance and behavioral health programs. The company is monitoring the situation carefully, and will re-evaluate its medical and dental policies for members as necessary to help them access care in the storm-impacted areas along the East coast.

Aetna members who need help in finding care or have lost or left their ID cards behind in an evacuation can reach Aetna at the following toll-free numbers:

  • Aetna Member Services: 1-800-443-AETNA (1-800-443-2386)
  • Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
  • Aetna Pharmacy Home Delivery Customer Service: 1-866-612-3862 or 1-800-227-5720
  • Aetna Employee Assistance Program: 1-888-AETNA-EAP (1-888-238-6232)
  • Aetna Dental: 1-877-238-6200
  • For physicians who have questions: 1-800-MDAETNA (1-800-632-3862)

* Replacement ID cards and access to a Personal Health Record (PHR) can be found online:

“Our focus is on helping our members get the care they need, in the event that they are unable to use their usual pharmacies, physicians and hospitals due to impacts from this storm,” said Aetna Chairman and CEO Ronald A. Williams.

Aetna members in areas affected by the hurricane may refill their prescriptions early, if needed, and those who use Aetna’s mail-order pharmacy can receive a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed during the storm.

Impacted Aetna members can seek urgent or emergency care anywhere, as needed. Aetna is monitoring the impact of the storm on its network providers and working closely with its participating network providers, and will make further modifications to its policies as necessary to ensure members have access to care. Aetna will also adjust its policies to comply with any local, state or federal disaster executive orders or regulations issued related to these catastrophic events.

Aetna urges its members that have been evacuated to set up or update their health information in a Personal Health Record (PHR) for themselves and their family members. The information in the PHR is available 24-hours-a-day, seven-days-a-week, anywhere an Internet connection is available – making it an important resource for those people who have had to evacuate during an emergency, like a flood. Aetna members who have access to the PHR can print it out or share it with their physician online. A Personal Health Record (PHR) can be accessed on Aetna Navigator™

About Aetna

Aetna is one of the nation’s leading diversified health care benefits companies, serving approximately 35.8 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates. For more information, see


Susan Millerick, 860-273-0536
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