Member Retention

Golden rating stars on the grunge background
Payers

Where payers should be focusing their member experience efforts

A new report from Press Ganey highlights the close relationship between patient experience and health plan star ratings.
Paige Minemyer Jan 9, 2025 4:05pm
A patient uses a mobile phone to access health information

WebMD Ignite launches engagement tool for care managers

Oct 3, 2024 3:45pm
a young woman using a smartphone on the sofa at home

WebMD Ignite launches new member engagement platform for payers

Apr 25, 2024 8:00am
A 3D render of a phone with medical icons on it

Where payers are falling short in the digital member experience

Apr 9, 2024 5:05pm
Trust in block letters

Talent retention, gaining trust top payer challenges: PwC

Aug 28, 2023 3:35pm
A patient uses a mobile phone to access health information

Less than half of members are satisfied with their health plan

Aug 16, 2023 3:55pm