Member Retention

Payers

Cigna rolling out tech tools to simplify the member experience

Cigna is rolling out a number of new tech tools that seek to make it easier for members to navigate their benefits and medical costs.

Paige Minemyer Jun 12, 2025 6:00am

Paper cut family and stethoscope on the blue background

Blue Shield of California teams up with Zocdoc for scheduling

Jun 11, 2025 11:00am

Woman messaging on mobile phone

Medicaid work requirements revive call to update texting ban

Jun 4, 2025 4:40pm

A clipboard with an insurance enrollment form a pen and a stethoscope

J.D. Power: Why commercial plans should invest more in outreach

May 28, 2025 7:00am

A person using their smart phone to send text messages

WebMD Ignite builds out engagement tool Coach

Apr 23, 2025 4:51pm

A patient uses a mobile phone to access health information

Payers' digital consumer experience lags other industries

Apr 8, 2025 8:00am