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Customer experience (CX)
Payers
Cigna unveils initiatives aimed at improving customer experience
Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members.
Paige Minemyer
Feb 3, 2025 7:00am
Plan members trust insurers' AI tools, want more support: survey
Jan 8, 2025 7:00am
Former Disney CEO Bob Chapek joins SCAN as senior adviser
Oct 11, 2024 5:00pm
J.D. Power: Consumer experience with telehealth a mixed bag
Sep 26, 2024 7:00am
J.D. Power: MA beats commercial plans on consumer satisfaction
Aug 20, 2024 4:35pm
Startup rolls out gen AI tools for Medicare insurers, brokers
Aug 14, 2024 10:00am
