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Special report
: 2024's Women of Influence
Customer experience (CX)
Payers
Former Disney CEO Bob Chapek joins SCAN as senior adviser
SCAN Health Plan is bringing in the former CEO of media giant Disney as a senior adviser as it pushes to continue enhancing the customer experience.
Paige Minemyer
Oct 11, 2024 5:00pm
J.D. Power: Consumer experience with telehealth a mixed bag
Sep 26, 2024 7:00am
J.D. Power: MA beats commercial plans on consumer satisfaction
Aug 20, 2024 4:35pm
Startup rolls out gen AI tools for Medicare insurers, brokers
Aug 14, 2024 10:00am
Consumer satisfaction with mail-order pharmacies rises: survey
Aug 12, 2024 4:30pm
Payer Roundup— NC eyes $4B in medical debt; Express Scripts sued
Jul 31, 2024 5:30pm
