consumers

waiting room

Payers

Meet the exec aiming to improve consumer experience at BCBSMA

Blue Cross Blue Shield of Massachusetts tapped Paul Long to serve as the health plan’s chief consumer experience officer.

Frank Diamond Aug 28, 2023 11:33am

A medical bill with a stethoscope and pen sitting on top

Consumers wary about rising healthcare costs, says survey

Oct 4, 2022 4:30pm