Technical readiness is one of three keys necessary to the successful operation of a health insurance exchange, Alison Hagan, principal at Deloitte Consulting, said at yesterday's session at the annual conference for America's Health Insurance Plans in Salt Lake City, FierceHealthPayer reported. "There's going to be a lot of confusion in the market when exchanges open up," Hagan said. "Getting in front of that will be very critical." Conducting gap assessments to uncover operational and technical capabilities can help payers achieve such readiness, according to the article. FierceHealthPayer