Ponemon Institute Study Finds that Outdated Communication Technologies Cost U.S. Hospitals More than $8.3 Billion Annually

Research Highlights How Inefficient Communication Systems Waste Clinicians’ Time, Limit Patient Interaction and Lengthen Discharge Times

Ponemon Institute Study Finds that Outdated Communication Technologies Cost U.S. Hospitals More than $8.3 Billion Annually

<0> ImprivataDan Borgasano, 781-430-2812 </0>

A new study released today by the finds that the use of pagers and other outdated communication technologies decreases clinician productivity and increases patient discharge times, collectively costing U.S. hospitals more than $8.3 billion annually. Sponsored by , a leading global provider of healthcare IT security solutions, the survey of 577 healthcare professionals reveals that doctors, nurses and other caregivers waste more than 45 minutes per day as a result of inefficient communication systems, costing the average U.S. hospital nearly $1 million annually. In addition, similar communications deficiencies increase patient discharge times, costing the average hospital more than $550,000 per year in lost revenue. The Ponemon Institute estimates that these findings translate into an industry-wide loss of more than $8.3 billion annually.

“Our research uncovered several sobering realities about the negative impacts of antiquated communication technologies and security policies on a hospital’s bottom line as well as on doctor productivity,” said Dr. Larry Ponemon, chairman and founder of the Ponemon Institute. “For instance, doctors say they spend only about 45 percent of their time actually interfacing with patients, in large part because they must deal with inefficient communications technologies such as pagers. Outmoded technologies also contribute significantly to increased patient discharge times, which average about 101 minutes. This time could be cut significantly through the use of smartphones and , but these technologies remain, for the most part, unused in hospitals because of the restrictive nature of security policies and challenging regulatory compliance requirements.”

Titled “The Economic & Productivity Impact of IT Security on Healthcare,” the Ponemon report aims to determine the industry-wide economic impact and productivity inefficiencies created by the transition from paper-based to . While the implementation of new technologies is designed to improve efficiency and enhance patient care, it also has the potential to introduce risk, so IT departments must ensure that these new systems meet security and regulatory compliance requirements to keep private information protected. As highlighted by the key findings of this report, striking this balance has proven to be a challenge for the healthcare industry:

“The research highlights the need for updated communication technologies across the healthcare industry to improve efficiency and allow doctors and other caregivers to spend more of their time focused on the delivery of quality patient care,” said Omar Hussain, president and CEO of Imprivata. “While healthcare organizations seem to recognize the challenges, there is still a significant amount of work to be done, especially in replacing pagers and other inefficient communication systems with more modern technologies such as smartphones and secure text messaging. We believe research like this provides valuable insight as healthcare organizations shape their , communications and security strategies.”

Imprivata will host a webinar featuring Dr. Larry Ponemon to discuss the findings and implications of the “Economic & Productivity Impact of IT Security Regulations on Patient Care” study on Thursday, June 30 at 12 p.m. EDT. To register for the webinar or download the full report, please visit: .

The Ponemon Institute is dedicated to advancing responsible information and privacy management practices in business and government. To achieve this objective, the Institute conducts independent research, educates leaders from the private and public sectors, and verifies the privacy and data protection practices of organizations in a variety of industries.

Imprivata, the leader in healthcare IT security, enables secure access and collaboration for two million healthcare users worldwide. As the #1 independent provider of single sign-on and access management solutions for healthcare and other regulated industries, Imprivata OneSign® Single Sign-On is exclusively endorsed by the and recognized by and . Imprivata Cortext™ is the leading free HIPAA compliant text messaging solution for healthcare. Headquartered in Lexington, Massachusetts, Imprivata serves 1,300 hospitals in partnership with over 200 EMR and technology infrastructure vendors around the world. For more information, please visit .

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