Massive health system virtual care center nears completion

Mercy Health System's telehealth division Mercy Virtual is closing in on completion of its new virtual care center, MedCity News reports. The Chesterfield, Missouri-based system, which has been touting the project since 2011, broke ground on the 120,000-square-foot facility last May; the facility will house all of Mercy's telehealth programs, which total close to 80.

Mercy Virtual Executive Medical Director Tom Hale told MedCity News that the center's aim is to reduce variation via centralized work processes and improve communication efforts.

"Done separately and in silos, [telehealth] becomes almost a distraction," he said. "You need to centralize processes using a computer to do the hard work for you, with clinical decision support." Article