Continuing Connectivity Struggles Lead to Declining Satisfaction Scores for HIE Vendors


Orem, Utah - November 6, 2012 - Across the health information exchange (HIE) market, providers are expressing dissatisfaction with their vendors as connectivity issues persist. This and other key findings were released in a new KLAS report Health Information Exchange 2012: Muddled in Interfaces.

 More than 200 providers weighed in for this latest research, citing inadequate support around building timely interfaces for even the highest rated vendors.

"Building and supporting interfaces continues to be a big challenge for all vendors," said report author Mark Allphin. "Providers expect their health information exchange vendor to be an expert in moving data between multiple EMRs-regardless of the complexities or costs."

Provider Requests for Future HIE Enhancements

Epic, ICA, and MobileMD are noted to offer better connectivity overall, though few Epic clients report sharing data with non-Epic facilities. While most vendor satisfaction scores have declined over the past year, Cerner was the only vendor in the report whose satisfaction scores have improved over that same time period.

The report also highlights vendors that are making strides with analytic reporting, patient portals, and physician engagement. The 11 vendors with the 80 percent share of the HIE market include Caradigm, Cerner, dbMotion, eClinicalWorks, Epic, ICA, Medicity, Orion Health, OptumInsight, RelayHealth, and Siemens.

For more detailed information on each vendor's HIE performance, including their report ranking, and to access a full list of all the HIE firms that KLAS has validated with live sites, the KLAS Health Information Exchange 2012: Muddled in Interfaces report is available online to healthcare providers and vendors. Providers receive a significant discount off the standard retail price. to access the report.

About KLAS
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Founded in 1996, KLAS staff and advisory board average 25 years of healthcare information technology experience. For more information, go to, email [email protected]com, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter  @KLASresearch .


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