Industry-Leading Patient Flow Software Solutions Provider Launches Powerful New Application for Recording, Playing, Archiving, and Distributing Important Inbound, Outbound Phone Calls
SALT LAKE CITY--(BUSINESS WIRE)-- Central Logic, the healthcare industry’s leading provider of innovative patient flow software and consultative expertise, today announced the introduction and immediate availability of ForeFront Call Recording™, a powerful new, easy-to-use Web-based application that enables patient transfer center personnel to comprehensively manage inbound and outbound phone conversations encountered in fast-paced transfer environments.
The new offering, the latest addition to Central Logic’s family of ForeFront-branded patient flow management products, gives transfer center directors and their staff the power and flexibility to securely record, play, archive, and distribute live phone conversations pertaining to all patient movements. Specifically developed as an add-on module which seamlessly integrates with the company’s ForeFront solution, ForeFront Call Recording increases patient transfer center efficiency and productivity while reducing administrative time and headaches associated with the processing of time-sensitive patient-related requests and documentation.
“The development and introduction of ForeFront Call Recording is based on the acute needs of many Central Logic prospects and existing clients for a full-featured solution that comprehensively manages and stores the countless phone calls received daily by patient transfer centers,” said Darin Vercillo, MD, co-founder and chief executive officer of Central Logic, and a practicing physician. “From physicians’ treatment instructions and medication orders, to on-demand requests for patient documentation and their movements to another critical-care department or medical facility, ForeFront Call Recording can flexibly handle the care, communications, and operational complexities associated with increased patient admissions and flow. In addition, the product can easily be added to the primary ForeFront solution for even more robust functionality. Patient transfer center directors and their staff now have access to a valuable, easy-to-use tool that dramatically enhances their overall productivity when overseeing patient flow.”
“ForeFront Call Recording has proven to be useful in our facility’s transfer center since it first went online on July 1, 2010,” said Tracy Garcia, director of emergency services at Cheyenne Regional Medical Center in Cheyenne, Wyoming. “We have been able to record calls from physicians, referral providers, and other in-house personnel. The product provides our transfer center nurses with an easy-to-use service for handling and storing all phone requests, and it allows for easy playback of calls, when needed, for content clarification. It also gives us flexibility to attach multiple calls to a patient’s records for documentation purposes, or we can record a given call and then immediately send it to the medical director or manager for review and follow-up.”
Features and Functionality
ForeFront Call Recording is designed to address the communications and operational complexities of today’s fast-paced, high-volume patient transfer centers. More specifically, with increased patient flows come additional phone calls to and from physicians, nurses, and other medical personnel. ForeFront Call Recording easily manages all of these inbound and outbound phone calls with the following robust set of features and functionality:
- The product automatically records unique calls, with the recording beginning as soon as the transfer center staff member starts speaking.
- The solution instantly saves each phone call as a digital file for easy retrieval, storage, and playback.
- ForeFront Call Recording allows the user to securely access and e-mail the entire conversation as a digital audio file.
- Once a recording is made, the product can upload the digital file directly into ForeFront to assure quality, and then facilitate reviews of those and other recordings from a single location.
- The application can also attach one or more recordings to a patient’s entire record, and then electronically store them for easy access at a later time.
Pricing and Availability
Central Logic’s ForeFront Call Recording is immediately available, with pricing varying depending on the number of ForeFront licenses and seats. To schedule a demonstration of ForeFront Call Recording, please e-mail a request to [email protected].
Note to Editors: High-resolution screen shots of ForeFront Call Recording are available upon request by contacting Keith R. Pillow of Caddy Marketing and Communications at (805) 389-1815, or by e-mail at [email protected].
Central Logic and ForeFront Call Recording are trademarks of Central Logic, Inc.
All other company names, product titles, publisher names, trademarks, artwork, and associated imagery are trademarks, registered trademarks, and/or copyright material of their respective owners.
About Central Logic, Inc.
Central Logic is the healthcare industry’s leading provider of innovative patient flow software and consultative expertise. Since 2005, the company’s solutions have transformed patient transfer processes for some of the nation’s most respected medical systems and hospitals, including Wake Forest University, Baptist Medical Center, HCA Gulf Coast Medical Center, and Eastern Maine Medical Center. Central Logic’s Web-based solutions have the proven ability to improve patient care, increase hospital efficiency, and reduce costs. Based just outside Salt Lake City, Central Logic works collaboratively with physicians, administrators, and staff to design and deliver practical transfer center and patient flow solutions that increase patient throughput while conserving internal resources. For more information, please visit http://www.centrallogic.com.
CONTACT:
Caddy Marketing and Communications
For Central Logic, Inc.
Keith R. Pillow, APR, MBA
805-389-1815 Direct
805-217-4708 Mobile
[email protected]
KEYWORDS: United States North America Utah
INDUSTRY KEYWORDS: Technology Data Management Software Practice Management Health Hospitals Nursing
MEDIA:
| Logo |