Catholic Healthcare West Selects PerfectServe to Improve Clinical Communications at St. Joseph’s Medical Center

359-bed hospital to improve clinician-to-clinician communications and care coordination

KNOXVILLE, Tenn.--(BUSINESS WIRE)-- St. Joseph’s Medical Center, a member of the Catholic Healthcare West (CHW) system, recently selected PerfectServe’s clinical communications system to improve coordination of care. This is PerfectServe’s first deployment within the 40-hospital CHW system, the nation’s eighth largest health system, and the largest hospital system in California.

St. Joseph’s will begin implementing PerfectServe’s voice, mobile and web-based clinical communications solutions in late August.

“We’re excited about PerfectServe’s ability to give our doctors more control over the communications they receive, improving their satisfaction with our facility,” said Don Wiley, president of St. Joseph’s Medical Center. “We expect that PerfectServe will free our nurses from the time consuming processes we’ve been using to reach doctors, giving them more time with patients.”

“We hope PerfectServe will make communication between nurses and physicians and between physicians more efficient,” said Dr. Susan McDonald, vice president of medical affairs, St. Joseph’s. “Nurses estimate they spend up to two hours of their time each shift trying to contact physicians. This results in delays in communication, not to mention wasted time.”

When implemented, every St. Joseph’s medical staff member—inside and outside the hospital—will be connected via PerfectServe’s single network platform and directory. Access is provided via one-number voice search, Web and mobile app (iPhone and Android) interfaces.

St. Joseph’s clinicians will experience less hassle, and fewer communication errors, breakdowns and delays. Clinical calls and messages will route more accurately because all the communications workflow rules, call schedules and individual contact preferences for every physician are built into the PerfectServe network.

Physicians will be able to effortlessly change call with colleagues and trigger different contact processes based on their status. The changes they make are reflected immediately, and calls and messages route to the right recipient in the right way.

“Catholic Healthcare West is now the fourth largest multi-hospital system to choose PerfectServe to improve clinical communications,” said Terrell Edwards, PerfectServe chief executive officer. “We are excited to be working with St. Joseph’s and Don Wiley’s team to help increase physician and nurse satisfaction, operational efficiency and quality of care.”

About St. Joseph’s Medical Center

St. Joseph’s Medical Center is a not-for-profit, fully accredited, regional hospital with 359 beds, a physician staff of over 400, and more than 2,400 employees. St. Joseph's specializes in cardiovascular care, comprehensive cancer services, and women and children’s services including neonatal intensive care (NICU). St. Joseph’s Medical Center is the largest hospital, as well as the largest private employer in San Joaquin County. In addition to being nationally recognized as a quality leader, St. Joseph’s is consistently chosen as the “most preferred hospital” by local consumers. St. Joseph’s Medical Center is a member of Catholic Healthcare West (CHW), a system of 40 hospitals and medical centers in California, Arizona and Nevada.

About PerfectServe

PerfectServe offers intelligent voice, online and mobile clinical communication solutions that route calls and messages to the right doctor, at the right time. It gives physicians complete control over the communications they receive while enabling hospital clinicians to expedite and improve care coordination. Based in Knoxville, Tenn., PerfectServe processes more than 30 million clinical communication interactions each year involving nearly 20,000 physicians in 154 markets across the U.S. For more information, visit


PerfectServe, Inc.
Kathleen Atkins, 865-212-5365
[email protected]

KEYWORDS:   United States  North America  California  Tennessee

INDUSTRY KEYWORDS:   Technology  Telecommunications  Health  Hospitals  Mobile/Wireless