BCBSNC Mobile Website Enhancements Give Customers Information To-Go

Users can access current health care information from their mobile web browser

  • BCBSNC customers can quickly and securely access current benefit information, claims, doctor search tool, closest urgent care center or information about prescription drugs.
  • Users enter www.bcbsnc.com on their mobile device browser and can log in directly to BCBSNC’s award-winning Member Services site. No app download is necessary.
  • Mobile website supports both Android and Apple (iOS) platforms.

CHAPEL HILL, N.C.--(BUSINESS WIRE)-- Blue Cross and Blue Shield of North Carolina (BCBSNC) recently launched a mobile website that provides its more than 3.7 million customers with easy access to their health care information on the go. BCBSNC worked with Kony Solutions, a leading mobile platform provider, to develop and deploy the site.

“Health care can be both expensive and confusing for consumers, but it doesn’t have to be,” said Michael Parkerson, vice president of marketing for BCBSNC. “By providing access to our most popular cost-saving tools and services via mobile devices, we are empowering BCBSNC customers and making it easier to make more informed decisions.”

Users simply type bcbsnc.com into their mobile web browser for secure log in directly to BCBSNC’s award-winning Member Services site and access the services they need most. The new mobile website is compatible with Android and Apple (iOS) devices, with no app download required.

The new mobile website allows users to:

  • View claims (authenticated users)
  • See current plan benefit information (authenticated users)
  • Find a doctor
  • Get estimated treatment costs (authenticated users)
  • Find the closest urgent care centers (based on GPS location)
  • Find less expensive prescription drugs
  • Compare and shop for individual and family under 65 plans
  • Contact customer service

"We recognize that health care companies like BCBSNC have sizeable investments in systems and processes to support the delivery of care, and must also take a proactive approach to providing convenient access to information for their health plan members," said Aaron Kaufman, Kony’s vice president and general manager for healthcare and life science solutions. "By investing in its mobile strategy, BCBSNC can continue to increase brand awareness, improve the member experience and drive mobile adoption among its members.”

About Blue Cross and Blue Shield of North Carolina

Blue Cross and Blue Shield of North Carolina is a leader in delivering innovative health care products, services and information to more than 3.7 million members, including approximately 900,000 served on behalf of other Blue Plans. For 77 years, the company has served its customers by offering health insurance at a competitive price and has served the people of North Carolina through support of community organizations, programs and events that promote good health. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association. Visit BCBSNC online at bcbsnc.com.

About Kony Solutions

Kony is the industry’s leading mobile application platform provider, with more than 60 of the Fortune 500 among its customers.

Kony enables companies to provide innovative mobile solutions on every mobile device. Leveraging the KonyOne Platform, an application is defined just once, and deployed across more than 9,000 devices, 7 operating systems and multiple channels, including native, HTML5 and mobile web, hybrid, mixed-mode, social media, SMS/MMS, kiosks, desktop and tablet applications. KonyOne provides a universal framework that ensures the best user experience by optimizing all native capabilities for each device operating system and browser. Given the market's rapid rate of device and platform upgrades, Kony future proofs applications against OS and browser updates, providing SLAs guaranteeing timely support of the newest operating systems and devices. Leading global brands have built B2C and B2E applications with KonyOne, including Hotwire, Huntington Bank, Hyatt, Toyota and Capital One.

In 2011 Kony was positioned as a “Visionary” in the Gartner Magic Quadrant for Mobile Consumer Application Platforms (MCAP) report. Kony has been named a Gartner Cool Vendor, a ‘Most Innovative Company of the Year’ by the American Business Awards and was chosen as one of Fast Company’s 100 innovative Apple-affiliated achievers.

For more information, please visit www.kony.com. Connect with Kony on Twitter, Facebook and LinkedIn.



CONTACT:

BCBSNC
Jennifer Hodorowicz, 919-765-3005
BCBSNC Online Newsroom: http://mediacenter.bcbsnc.com

KEYWORDS:   United States  North America  Florida  North Carolina

INDUSTRY KEYWORDS:   Technology  Internet  Software  Health  Mobile/Wireless  Other Health  General Health

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