Breakdowns in patient navigation can have consequences beyond patient frustration, contributing to missed appointments, avoidable emergency department visits and lost revenue for healthcare organizations.
Nichole Davis, founder and CEO of Wayfinder Patient Advocates, believes healthcare organizations should treat these breakdowns, which she calls "trust leaks," as operational problems that can be identified, measured and addressed. Her approach focuses on improving care coordination, equipping patients to make informed decisions and translating patient feedback into meaningful changes.
In this week's episode of "Podnosis," Fierce Healthcare Senior Writer Anastassia Gliadkovskaya speaks with Davis about the connection between patient trust and organizational performance, practical strategies for improving care navigation and why these efforts are particularly important as healthcare organizations face growing financial pressures.