Use 'code gray' to avoid combative patients

To deal with patients with psychiatric problems and avoid potential violence, Coney Island (N.Y.) Hospital uses teamwork and places less emphasis on patient restraints, according to the annual report, "Leading the Quest for Quality: 2011 Profiles in Quality and Patient Safety" by the Healthcare Association of New York State. The hospital uses "code gray," in which a team leader alerts other care providers of the situation. The hospital stresses resolving issues through nonphysical means, as well as post-incident reports and data sharing. Coney Island Hospital reported fewer injuries to staff and patients, maintaining the patient's dignity, and increased staff satisfaction about safety. Report (.pdf)