TORCH Management Services Endorses nTelagent

NASHVILLE, Tenn.--(BUSINESS WIRE)-- The Texas Organization of Rural and Community Hospital Management Services, Inc. (TMSI) has endorsed nTelagent, Inc. as a preferred provider of revenue cycle management. This endorsement allows TORCH facilities special pricing to access nTelagent’s total point-of-service solution.

With its Retail Application for Healthcare, nTelagent gives TORCH hospital members the tools and technology to better and more consistently handle all patient accounts – insured, uninsured and those qualifying for financial assistance – pre-registration and at point of service.

Similar to applications used in the retail industry at the point of sale, nTelagent's web-based, automated Retail Application guides patient access staff through each patient encounter via real-time, customized scripts.

In minutes, patient access staff using nTelagent validate patient address, verify insurance, perform medical necessity screening, determine estimated total and approved charges, and follow online scripts for discounts, payment terms and patient collections – all at point of service.

“To continue providing top-notch care, our rural and community hospitals must be financially healthy themselves. nTelagent will help them toward that goal,” said Vicki A. Pascasio, FACHE, TMSI CEO.

nTelagent’s solution for managing accounts receivable will result in TORCH members being able to increase cash, upfront and overall; decrease bad debt and AR days; reduce denials, returned mail and collection fees; identify capacity to pay and financial assistance; set up payment terms for increased ongoing collections; and improve registrar workflow and patient satisfaction.

“It’s critical that providers and patients have appropriate resources to adjust to healthcare’s ‘retail-like’ revenue cycle, where increasing financial responsibility continues to be placed on patients. We’re honored to partner with TORCH members to help all parties navigate this complex system,” said Earl Winter, nTelagent CEO.

Introductions and site assessments will begin soon to further introduce TORCH member hospitals to nTelagent’s suite of services and solutions.

About nTelagent, Inc.

nTelagent’s total point-of-service solution, the Retail Application for Healthcare, guides patient access staff through each patient encounter via real-time, customized scripts. From insurance verification to payment processing, registration is fast, simple and accurate for all patients: insured, uninsured and those qualifying for financial assistance. nTelagent’s clients increase upfront cash and cash on hand, reduce AR days and bad debt, reduce or eliminate back-end denials, and follow consistent practices on all registrations with just one system – for a fraction of the cost. Visit for more information.

About Texas Organization of Rural & Community Hospitals

The Texas Organization of Rural & Community Hospitals (TORCH) was founded in 1990 and is the leading advocate and resource for general acute-care hospitals of 150 beds and fewer. The organization provides legislative and regulatory advocacy, specialized programs, publications, services and resources for rural and community hospitals; and supports rural and community hospitals as the focal point for health care delivery in the community. TORCH Management Services, Inc. (TMSI) is the wholly owned subsidiary of TORCH that offers management and operations consulting services. TMSI also provides a preferred vendor program called “Endorsed Partners.” Endorsed Partners are a specially selected group of companies whose experience working with rural hospitals has undergone a thorough verification process. For more information about TORCH, visit


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KEYWORDS:   United States  North America  Tennessee  Texas

INDUSTRY KEYWORDS:   Technology  Data Management  Software  Practice Management  Health  Hospitals