SSM Health Care Upgrades Revenue Cycle with Passport

Award-Winning Regional System Overhauling Technology, Processes

FRANKLIN, Tenn.--(BUSINESS WIRE)-- Passport Health Communications Inc. has announced a contract to deliver revenue cycle software and services to 15 hospitals owned and operated by St. Louis-based SSM Health Care. SSM will use Passport’s integrated Software-as-a-Service (SaaS) solutions to improve the speed, accuracy and efficiency of financial operations within each facility and achieve Payment Certainty for Every Patient.

As part of the partnership, SSM will upgrade software and processes for verifying patients’ insurance coverage and demographics prior to service. SSM will also implement two financial screening solutions from Passport to help reduce overall uncompensated care and manage the charity care it provides. Payment Navigator produces a fair and accurate determination of an uninsured patient’s Medicaid and charity eligibility by performing an in-depth financial analysis and recommending the best payment avenue - Medicaid, charity care, upfront collection or payment financing. Assessment, application and reporting activities associated with Medicaid and hospital charity care enrollment will be automated and simplified using Passport’s CharityGuide.

“SSM is a faith-based organization with a mission of providing exceptional care for the people in our communities, regardless of their ability to pay. This solution assists us in appropriately distinguishing patients who have the ability to pay from those who don’t so that we can continue to serve our communities into the future,” said Jon Kimerle, Vice-President - Clinical Transformation, SSM Integrated Health Technologies. “We considered several potential vendors to help us improve in these areas. Passport understands our mission and is committed to working with us as a true strategic partner.”

SSM Health Care is sponsored by the Franciscan Sisters of Mary and operates nearly 4,000 licensed beds in Wisconsin, Illinois, Missouri and Oklahoma. The organization treats 2 million patients annually and employs more than 22,000 people. The system has received numerous awards for its commitment to exceptional care, including the Malcolm Baldrige National Quality Award.

“Every hospital, every health care organization is unique. Our relationship with SSM is an example of how Passport is more than a software vendor. We listen to our clients, recognize their challenges and lock arms to develop real solutions to help them serve their communities,” said Passport Chief Executive Officer Scott MacKenzie.

Passport will demonstrate these and other eCare® solutions at booth #1913 at the 2011 HFMA ANI Healthcare Finance Conference in Orlando, Fla.

More than 1,900 hospital sites use Passport’s eCare® revenue cycle solutions. For more information about Passport’s solutions and services, please call 800-661-5657 or visit

About Passport Health Communications Inc.

Passport Health Communications Inc. creates software and solutions to enable hospitals and health care providers to improve business operations and secure payment for their services. Founded in 1996 and headquartered in Franklin, Tenn., the organization is among the nation’s fastest-growing Software-as-a-Service companies. Passport serves more than 1,900 hospitals in addition to more than 8,000 physician and ancillary offices across all 50 states and processes more than 300 million transactions annually through its eCare® brand of revenue cycle management solutions and platforms. For more information, visit


Passport Health Communications Inc.
Scott Bagwell, 615-261-2632
SVP, Sales & Marketing
[email protected]

KEYWORDS:   United States  North America  Florida  Tennessee

INDUSTRY KEYWORDS:   Technology  Data Management  Software  Other Technology  Health  Hospitals  Other Health