SPOTLIGHT: A look under the hood at Virginia Mason

Keeping meetings short and focused--not to mention honest. Cutting back on high-margin procedures to become more efficient. A culture that rewards innovation. That's what one observer saw when execs at Virginia Mason Medical Center let him spend a day taking a peek "under the hood" at the health system's day-to-day operations. Is VM actually pulling this off, or is it a smokescreen? Read his overview and judge for yourself. Blog