Rochester General Health System Provides Physicians Answering Services With Amcom Software’s Contact Center Solutions

  • Amcom’s intuitive communications solutions also enable call center operators to extend their services to nursing homes through accurate, efficient call handling

MINNEAPOLIS--(BUSINESS WIRE)-- Amcom Software, Inc. today announced that Rochester General Health System (RGHS) is now using Amcom’s hospital contact center solutions to provide after-hours call handling for local physicians’ offices in addition to their two main hospital locations. Operators at New York-based RGHS’ Rochester and Newark call centers have achieved many gains in overall efficiency with Amcom solutions, which have enabled the hospital to expand its services. RGHS also uses the Amcom solutions to centralize call-taking for the growing number of nursing home facilities associated with the health network. This number is expected to expand from two to ten facilities in the near future.

“We are pleased to be able to use our expertise in providing professional, caring caller services to support entities such as physicians’ offices and our nursing home facilities,” said Kathy MacMaster, RN, MS, Director of Communications, Rochester General Health System. “The Amcom solutions have improved communications between our hospitalists and primary care physicians as well.”

The RGHS operator group answers calls for the entire healthcare system and uses the Amcom operator console in addition to Web-based on-call scheduling to simplify and speed communications organization-wide. The hospital system is a long-time user of USA Mobility wide-area paging and is also planning to use the Amcom smartphone messaging solution to send encrypted critical messages to staff’s iPhone and BlackBerry smartphones.

“The staff at Rochester General Health System really understand the important role that communications plays in daily interactions among clinicians, patients, and family members,” said Chris Heim, President, Amcom Software. “This forward-looking organization is continually exploring new ways to advance communications, and it is a pleasure working with them.”

About Rochester General Health System
Located in Rochester, N.Y., the Rochester General Health System comprises Rochester General Hospital, Newark-Wayne Community Hospital, two long-term care facilities, and independent living for seniors. As the flagship of RGHS, Rochester General Hospital is a 528-bed facility, while the Newark-based hospital consists of 120 beds. The health system has provided healthcare services to the residents of Monroe County and Wayne County for more than 150 years and has a nationally recognized heart program and nationally accredited cancer center. RGHS strives to provide exceptional service and high quality care to patients every day. To learn more about RGHS please visit

About Amcom Software
Amcom Software, a subsidiary of USA Mobility, Inc. (Nasdaq: USMO), connects people to each other and to the data they need. This helps organizations save lives with communications that are faster, more accurate, and more efficient. Amcom Software’s unified communications technologies include solutions for contact centers, emergency management, mobile event notification, and messaging. The company’s products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has rapidly grown and solidified its market leadership. For more information, call 800.852.8935 or go to or find us on Twitter @AmcomSoftware.


Amcom Software
Ron Wenaas, 612-418-7077
[email protected]

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