Relationship-centered care can fix a broken system

A good friend of mine, who is a healthcare quality leader in Maine, said a recent healthcare experience really showed her how poor continuity and a lack of relationship can compromise care, writes Thomas H. Dahlborg, an executive director of a physician practice. My friend encountered an unfamiliar doctor who coldly and quickly assured her that there was no problem. I truly understand that there is a wide-variety of solutions to our broken healthcare model. And I also believe that one size does not necessarily fit all. But again, the foundation of healthcare is CARE. Time, relationship, continuity, trust and empathy are all key components of caring and stated as such in the Hippocratic Oath. -- For more, read the Hospital Impact blog post.