30 Connecticut Acute Care Hospitals Serving Medicaid Members to Increase Customer Satisfaction
FRISCO, Texas--(BUSINESS WIRE)-- Qualidigm and ZeOmega announced today that Qualidigm, the Quality Improvement Organization serving Medicaid members in Connecticut and Rhode Island, has deployed the Jiva Provider Portal for use by 30 acute care hospitals in Connecticut. The portal is expected to increase customer satisfaction by improving accuracy and response times to requests, while reducing costs.
Hospital clinical and administrative staffs use the secure portal to submit Connecticut Medicaid authorization requests, receive responses and communicate with the Review Services team.
“We see the coordinated launch of the Jiva Provider Portal to statewide acute care hospitals as being critical to reducing costs while improving the accuracy and response times to requests,” said Kathy Warren, chief operating officer of Qualidigm in Rocky Hill. “We are pleased that we have received positive and enthusiastic feedback from the hospitals, which translates into better collaboration and communication.”
“We anticipate that this path-breaking portal system will expedite the authorization process and payment efficiency for the participating hospitals on an ongoing basis. This hospital is already experiencing the positive impact of the improved customer service initiative in the few short weeks that it has been up and running,” said David Wurcel, vice president Corporate Business Services, Yale New Haven Health Services in New Haven. CT.
“We believe that engaging providers is going to be crucial to the success of care management and administrative simplification,” said Nandini Rangaswamy, executive vice president of ZeOmega. ”We are pleased to help Qualidigm implement an effective solution that demonstrates a significant commitment to customer service.”
ZeOmega based in Texas, is a premier provider of software solutions for Integrated Healthcare Management. ZeOmega's suite of care management software, which includes EHRs, personalized care plans, decision support tools and portals, transforms traditional episodic-based care management into proactive and collaborative population healthcare management. ZeOmega's flagship product, Jiva, is the only platform in the market that enables health care payers to implement enterprise-wide collaboration by deploying member services, medical management, appeals and grievance management, care management and portals on a single platform and gives them a holistic view of the member across their enterprise to better manage member satisfaction and costs. ZeOmega’s solutions are deployed at public and private customers covering over 20 million lives. ZeOmega’s software solutions are used by payers to manage Medicaid and Medicare populations under various chronic care programs in more than 12 states. For more information, contact (214) 618-9880 or visit www.ZeOmega.com.
Qualidigm in Rocky Hill, Conn., is a nationally-recognized consulting and research company providing services to local and national public and private sector clients. Qualidigm’s mission is to continuously advance improvement in the quality, safety and cost-effectiveness of health care. It holds the Department of Social Services (Medicaid) contract for utilization review of hospital services for the State of Connecticut. It is also the Patient Safety Organization as designated by the State of Connecticut Department of Health, and is the Medicare designated Quality Improvement Organization for Connecticut. For more information, call Kathy Warren at (860) 632 6355 or visit www.qualidigm.org.
KEYWORDS: United States North America Connecticut Texas
INDUSTRY KEYWORDS: Technology Data Management Software Health Hospitals Professional Services Consulting Managed Care