Platform Provides Access and Efficiencies to Patients in Real-Time
The patient portal is designed to provide MedData’s clients and their patients (which include over 2,000 physicians and 5,000,000 patients) online access to the information used to generate patients’ medical statements. Upon registering, these patients can view statements, insurance information, demographic details and billing history as it relates to their medical visits. Additionally, through the portal, they can update their demographic and insurance information as well as pay any open invoices, ultimately streamlining the reimbursement timeframe. MedData’s online service also features a live chat program that allows for real-time communication between client patients and MedData’s Patient Services team.
“MedData is offering its clients enhanced efficiencies and a new level of convenience for their patients with our new online patient portal. This new service provides our clients’ patients another option for obtaining information and answers to questions they may have about their medical statements. It offers immediate access to their patient data and the ability to update it whenever they choose. Patients now have traditional call center support, live on-line chat support, and the ability to manage their insurance, demographic information and payments through on-line tools. The patient portal will simplify the patient experience and strengthen our clients’ relationships within the communities they serve,” explained Doug Thompson, CEO.
The portal was launched on April 29, 2011. The secure site can be accessed by visiting https://serviceportal.meddata.com and inserting proper login information. The new URL information will also be printed on patient statements, and once on the site patients can register to access their personal account files.
Brecksville, Ohio-based MedData is one of the nation’s leading providers of a range of medical billing services including, among others, billing, coding, collections and revenue cycle management. For more than three decades, the company has been providing innovative billing solutions to the medical community. Annually, the company handles billing for 5.5 million patient encounters across various medical specialties. MedData currently provides services to more than 2,000 physicians at 150 facilities across 35 states from its headquarters as well as offices in Roseville, Calif. and Bellevue, Wash. For more information, please visit www.meddata.com.
Susan J. Lewis, 303-804-0494
KEYWORDS: United States North America Ohio
INDUSTRY KEYWORDS: Technology Data Management Software Practice Management Health Hospitals Other Health Professional Services Insurance Managed Care