SelectHealth Introduces Satisfaction and Performance Ratings
SALT LAKE CITY--(BUSINESS WIRE)-- Choosing a new doctor can be a big decision. To help members make informed choices about primary care providers and clinics, SelectHealth added a new feature to its online provider search—clinic quality scores and patient satisfaction ratings.
The clinic quality scores use nationally-endorsed, quality standards to evaluate physicians and the treatment they deliver across 18 measures. These include immunizations, diabetes, asthma, cancer screenings, and cholesterol management.
Patient satisfaction ratings are calculated from an annual member survey. The survey evaluates the patient’s experience with the quality and care shown by the provider, nurses, and reception staff. Patients also rate the ease of scheduling an appointment, office wait time, and facility cleanliness. Clinics must have 30 or more completed surveys for their results to appear on the Web site.
“Not only are these ratings helpful for our members, but the providers as well,” says SelectHealth Chief Medical Officer Stephen Barlow, MD. “By comparing their practice to similar clinics, providers can improve areas that need additional focus.”
SelectHealth’s approach to quality scores and patient satisfaction ratings is unique to the market. While some carriers allow for customer comments or star ratings, SelectHealth is the only local carrier to publish standardized, quantifiable data on its public Web site.
In order to provide the most beneficial and accurate data, SelectHealth works closely with its participating providers. These doctors have an opportunity to review data with the SelectHealth clinical data team before the ratings are released to the public. They also offer feedback about the design of the Web site, as well as suggestions on how to improve the site to increase utilization. This collaborative partnership with providers demonstrates SelectHealth’s commitment to work with all of its partners to provide high quality care and services for its members.
Survey results are currently available for high-volume family medicine, internal medicine, and pediatric clinics. SelectHealth is currently working to make ratings available for other specialty types.
Spencer Sutherland, 801-442-7960
KEYWORDS: United States North America Utah
INDUSTRY KEYWORDS: Technology Internet Practice Management Health Hospitals Professional Services Insurance Nursing General Health Managed Care