Putting "patients first," hospital leaders at Indiana University Health Ball Memorial Hospital hand out their phone numbers so patients can call them about problems 24/7, reported the Muncie Star Press. The phone plaques located in each unit next to the nursing stations display the office numbers and cell phone contacts of the hospital's CEO, chief nursing officer, chief operating officer and patient advocate. "[T]his allows patients to know if they have a concern, after speaking with their nurse, they can also speak with one of us to make sure things are resolved well," President and CEO Michael Haley said. Article