If a dentist doesn't offer candy in his or her waiting room, why do hospitals serve up greasy food in the cafeteria?
So came the question from one hospital CEO's wise eight-year-old. The answer sparked a revelation that led to big changes in the food options at St. Joseph Medical Center--and several hospital-wide New Year's resolutions, recalls Scott Kashman, CEO of the Kansas City, Mo.-based organization.
"As healthcare providers, we do a great job taking care of patients," Kashman says. "We need to do the same for ourselves. Now this does not mean we need to be perfect--we just need to strive to represent how we expect to be seen by our community." -- Read his blog post at Hospital Impact