Frost & Sullivan Lauds the Strong Customer Value Trapollo Offers in the Remote Monitoring Market for Home Healthcare

The company robustly addresses the crucial issues of proper implementation and training to succeed in the market

MOUNTAIN VIEW, Calif., Aug. 22, 2012 /PRNewswire/ -- Based on its recent analysis on home healthcare and disease management for remote monitoring, Frost & Sullivan recognizes Trapollo with the 2012 North American Frost & Sullivan Award for Customer Value Enhancement for setting a new standard for quality in remote monitoring in the home.

The most important factor for success in any remote health monitoring program relates to implementation and training, as system providers have long struggled to ensure proper deployment and use of their systems in the field. Trapollo directly addresses this need by providing products along with implementation and supply chain services that ensure effective utilization of the systems once they are leased or sold.  At the core of Trapollo's offering is a cloud-based software application designed by Trapollo to manage every aspect of large-scale remote health monitoring programs. The software application, TMC, or the "Trapollo Management Console," was created to fill the void that exists between the manufacturers of the monitoring software and the EMR vendors. TMC integrates these disparate operational software systems, as well as manages all steps of a remote health monitoring program including: patient on-boarding, asset and inventory control, helpdesk, shipping and logistics and patient-to-patient transfers.

"In remote monitoring, technology is strictly an enabler and not the hinging point for success," explained Frost & Sullivan Senior Industry Analyst Zachary Bujnoch. "Proper program design, implementation and ongoing management to include patient training have emerged as the key differentiator for success, considering the diversity of clients' needs."

Most companies that provide remote monitoring services put all the pieces of the system together at the end and then sell the final package. This has created the current competitive environment, whereby a neutral service company that can deploy and maintain these various systems is greatly needed. Entering the market two-and-a-half years ago, Trapollo has leveraged this need and offers its service successfully as a third-party company, enhancing the value of its customer's products and services through effective implementation and training.

"Trapollo is unique in the fact that it is a vendor-neutral company, providing and managing many different types of systems from a multitude of competitors," said Bujnoch. "It views the market from a program logistics perspective, offering a variety of complex services such as fleet management, training, technical support, data integration, device recycling, and monitoring and triage services. With these service offerings, the company is able to deploy systems, manage them during the project, and then reclaim and prepare them for use in the next project."

Trapollo handles a variety of different remote monitoring programs, such as Home Healthcare, Disease Management, Independent Living, and Employer Health. It also continues to manage several large-scale projects such as with Humana and the Veterans Administration. Given the current necessity for the services provided by Trapollo to enable success in large-scale remote monitoring projects, the demand for these services is expected to remain high over the next five years.

Based on these factors, Frost & Sullivan is pleased to present Trapollo with the 2012 North American Customer Value Enhancement Award in the home healthcare and disease management for remote monitoring market.

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

About Trapollo

Trapollo LLC is the leading integrator of remote health monitoring solutions designed for chronic disease management, independent living, and employer health and wellness programs.  Trapollo designs, deploys, and manages large scale nationwide programs for insurance providers, health systems, home health organizations, and government agencies.  With offices in Northern Virginia, Trapollo is focused on the explosive field of Telehealth/Remote Health Monitoring. Trapollo's customers rely on their purpose built software application combined with their logistics services to manage every aspect of remote monitoring programs.

Trapollo draws from its broad portfolio of products and services to design and implement programs that cover every stage of the remote health monitoring lifecycle, including but not limited to: product selection and acquisition, program financing, asset and logistics management, in-home installations, user training, monitoring, triage services, customer and technical support, and patient-to-patient transfers of the equipment. For further information, please see our web site at

Kristen Tiede, Trapollo
703-434-3071  mobile 571-426-8515
[email protected]

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SOURCE Frost & Sullivan