Feds to display hospital satisfaction ratings in newspaper ads

In an effort to put some money behind its philosophy, the federal government has budgeted about $1.9 million to put full-page ads in newspapers around the U.S. disclosing individual hospital satisfaction rates. The newspaper ads, which are running in 58 newspapers in 49 states, draw their data from CMS's Hospital Compare website (http://www.hospitalcompare.hhs.gov). The patient satisfaction data used in the campaign was released voluntarily by the hospitals in question.

The ads will show responses to two questions: the percentage of patients who always received help when they needed it, and the percentage who received antibiotics one hour before surgery. The second question relates to a measure commonly held to be important in fighting hospital-acquired infections. In addition to listing specific hospital numbers, the ads will list statewide averages for the given survey question.

To learn more about this campaign:
- read this Associated Press article

Related Articles:
Gap widens in patient satisfaction study
Faster hospital discharge increases patient satisfaction
Medicare releases volume, customer satisfaction data
Improving service with mystery shoppers

Suggested Articles

The profit margins and management of Community Health Group raise questions about oversight of managed care insurers.

Financial experts are warning practices about the pitfalls of promoting medical credit cards to their patients.

A proposed rule issued by HHS on Tuesday would expand short-term coverage, a move Seema Verma said will have "virtually no impact" on ACA premiums.