Dovetail Health Supports Newly Formed Accountable Care Organizations by Helping to Reduce Unnecessary Hospital Admissions

NEEDHAM, Mass.--(BUSINESS WIRE)-- Today, Dovetail Health has extended its innovative Complex Care Management and Transition Management programs to support the unique needs of newly forming Accountable Care Organizations. Dovetail’s programs are focused on supporting the highest risk patients in order to prevent unnecessary hospital admissions and readmissions.

Relatively few patients, approximately 10%, account for nearly 70% of all healthcare expenditures. These are the most complex patients, dealing with multiple chronic conditions, multiple prescription medications and a host of other complications that in combination lead to frequent and costly utilization. Dovetail’s Complex Care Management program uses predictive modeling to proactively identify high risk patients and deploys an interdisciplinary team of nurses, pharmacists and social workers to prevent unnecessary hospitalizations and emergency room visits.

On average, 1 in 5 seniors are readmitted to the hospital within 30-days of being discharged, at a cost of over $20 billion per year. Complicated medication regimens are particularly problematic, contributing to as many as two-thirds of adverse events post-discharge. Dovetail’s Transition Management Program deploys specially trained Pharmacist Care Managers to meet patients in their homes immediately following discharge to conduct a thorough assessment of medications and other readmission risk factors.

“By reviewing medications and other risk factors in the context of the patient as a whole,” said Lara Terry, MD, Medical Director at Dovetail Health, “Dovetail’s Pharmacist Care Managers can identify gaps in care and work with other members of the healthcare team to optimize outcomes.” In 2011, nearly 90% of the patients enrolled in Dovetail’s Transition Management Program were not readmitted, helping to reduce readmissions by as much as 30% for Dovetail’s partners.

“Over the last seven years, Dovetail has proven to improve quality and reduce costs for our managed care partners,” said Stever Aubrey, Chief Executive Officer of Dovetail Health. “Today, newly forming Accountable Care Organizations are required to better manage the care of their Medicare Fee-For-Service patients. Dovetail’s integrated programs ensure continuity of care while enabling our partners to focus more intently on their core competencies.”

Dovetail Health is currently working in partnership with health plans, provider groups, hospital organizations and Accountable Care Organizations in key markets across the country, and is capable of rapid implementation of partnerships in new markets.


Founded in 2005 with a sole focus on preventing admissions and readmissions among the highest risk patients, Dovetail Health is a leading provider of complex care management and transitional care services. Combining unique in-home pharmacist care managers with nurses, comprehensive infrastructure and customized technology systems, Dovetail has delivered reductions in unnecessary admissions and readmissions for its health plan, provider group and hospital partners. For more information, visit


Dovetail Health
Matt Gagalis, 866-566-3683
[email protected]

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