Distracted hospital leaders thwart patient experience efforts

Distracted leadership is now the biggest roadblock to hospitals improving patient experience, according to The Beryl Institute's latest benchmark study. Of the 1,072 hospital and hospital system respondents, 48 percent said the main obstacle was leadership being pulled in too many directions, while 46 percent cited other organizational priorities reducing the emphasis on patient experience.  

However, the study showed patient experience and satisfaction topped hospitals' list of priorities for the next three years. With such findings, it's no surprise the patient experience movement is expected to remain a powerful and growing movement, Jason A. Wolf, executive director of The Beryl Institute, wrote in a Hospital Impact blog post earlier this month. Survey (.pdf)