Case study: NY hospitals go for hotel atmosphere

Like its peers elsewhere in the country, a New York-area health system has begun aggressive plans to upgrade its packaging, hoping to attract more patients by offering high-end amenities more typical of an upscale hotel. These include a dozen projects under way or recently completed by North Shore-Long Island Jewish Health System. For example, rooms at the North Shore University Hospital in Manhasset's $11 million, 22-bed medical-surgical unit offer wood paneling, comfortable chairs and prints on the walls and private bathrooms. The unit also features an in-unit café. Meanwhile, the system has also made changes such as the launch of its 13-bed cardiothoracic intensive care level, which includes large, privacy friendly rooms with a door rather than curtains and space for family members to visit. These changes are part of a $260 million expansion and redesign of facilities within the Long Island health system. NS-LIHGS CEO Michael Dowling says that these changes are critical to the future of the system: "If you want to be a premier place, you've got to think like that," he says.

To learn more about the patient-centered upgrades:
- read this piece from Newsday

Suggested Articles

The profit margins and management of Community Health Group raise questions about oversight of managed care insurers.

Financial experts are warning practices about the pitfalls of promoting medical credit cards to their patients.

A proposed rule issued by HHS on Tuesday would expand short-term coverage, a move Seema Verma said will have "virtually no impact" on ACA premiums.