After 47 comments and being the top article across all FierceMarkets publications for almost a week, clearly a nerve was touched with the Chief Experience Officer (CXO) blog post, writes Anthony Cirillo, a healthcare marketer and consultant, in a Hospital Impact blog post. I do believe there are good and bad CEOs; but ultimately who hires them? The board of directors. So, some of the dedication or rededication to the mission must come from the very top of the organization.
A caring CEO is not an oxymoron. There are good CEOs, bad CEOs, and I believe CEOs who have simply lost their way in the chaos, confusion and power struggles of healthcare. --To learn more, read the full blog post on Hospital Impact.