New Online Tool Allows Patient to Pay Hospital Bills Online 24/7
SAN FRANCISCO--(BUSINESS WIRE)-- CarePayment®, an innovative patient loyalty and payment program, announced today that it has unveiled Patient Portal 2.0, a new online patient portal designed to improve the customer service experience for patients.
“In this new age of consumerism in healthcare, patients are demanding a better experience throughout the continuum of care, including the payment experience,” said CarePayment CEO Jim Quist. “Patient Portal 2.0 was designed to offer patients of our provider partners a tool that would allow them to access and manage their healthcare expenses with ease and efficiency.”
Using a password protected login, patients who access the online provider portal will be able to access multiple online payment options, including one-time direct debit, recurring automatic payments and credit card payments. Additionally, patients will be able to access their transaction history and forecast repayment.
Healthcare providers may also use the portal to communicate important messages to their patient population. To ensure a smooth integration to current systems being used, CarePayment’s Patient Portal 2.0 was designed to operate in existing hospital web portals.
“Our goal has always been to enhance the relationship between providers and patients,” said CarePayment Senior Vice President, Joe Siedel. “Patient Portal 2.0 offers our providers another way to communicate with patients in an effort to increase patient satisfaction beyond discharge.”
Since the launch of Patient Portal 2.0 in April 2011, 87 percent of registered cardholders accessing the new tool have engaged in payment activity.
Established in 2004, CarePayment helps patients pay their medical bills over time at 0% interest by offering a hospital branded loyalty card. This innovative approach has proven to enhance the patient experience while simultaneously improving collection rates for the hospital. Many of CarePayment’s hospital partners experience a double impact to their bottom line: one from the reduction in bad debt and the other from additional revenue as a result of repeat visits. For additional information, please call (800) 316.4350 or visit www.carepayment.com.
Tammy Tofte, 503-419-3574
KEYWORDS: United States North America California
INDUSTRY KEYWORDS: Technology Data Management Internet Health Hospitals General Health