Baird Group and BerylHealth Announce Strategic Partnership to Improve the Patient Experience through Consulting Services for Hos

Innovative combined service solution designed to improve HCAHPS scores, employee retention and leadership practices to maximize patient experience, loyalty and health system revenue.

DALLAS, April 24, 2012 /PRNewswire/ -- BerylHealth, a technology-enabled patient experience company for over 25-years and with over 500 clients nationwide, and Baird Group, a results-oriented consulting group specializing in patient experience improvement, announced a partnership to provide hospitals and health systems action plans and targeted solutions to improve customer service and positively impact the patient experience.


In order to build a solid reputation and strong patient loyalty, healthcare organizations need to maintain a consistently positive experience for patients throughout the entire care pathway beginning with the first phone encounter and extending throughout the care process and post discharge follow-up. The combined expertise of the Baird Group and BerylHealth creates a full complement of services to help healthcare organizations deliver more consistent patient experiences.

BerylHealth's proven patient experience call services include physician referrals, patient scheduling, class and event registration, post discharge touch points, and many others that guide patients across the continuum of care. Baird Group offers patient experience consulting services that include organizational culture assessments, medical mystery shopping, and customized work plans to address service gaps.

Through this partnership, hospitals and health systems will benefit from the industry veterans, who combined have over 60 years healthcare industry experience and consumer-driven practices that yield higher patient satisfaction, reimbursement and revenue generation opportunities, as well as positive return on investment.

"BerylHealth has partnered with Baird Group to help our customers transform their hospitals and health systems in a way that improves the patient experience and returns higher retention and profitability," says Steve Whitehurst, chief customer officer for BerylHealth.  "Baird Group's expertise in organizational assessments and strategic action plans provides a strong complement to our products and services. Together, we will increase patient satisfaction and the overall perception of their healthcare experiences and provide the innovative analytics and reporting capabilities that our customers seek." 

"Baird Group has proven practices and solid results in improving the patient experience by first understanding, then shifting the company culture," remarks Kristin Baird, RN, BSN, MHA, president and chief executive officer of Baird Group. "Hospitals are struggling with HCAHPS scores and often aren't clear about where to begin. We help them to first understand the current reality through mystery shopping and assessments, then we assist them in closing the gap between the current reality and their desired vision through targeted service solutions. With BerylHealth's outstanding customer service and proven track record as the leading provider of patient experience products and services, we know together we will satisfy the needs of hospitals, health systems and physician practices who look to not only increase patient satisfaction, but retain happy, loyal employees and partners."

BerylHealth and Baird Group together solidify BerylHealth's commitment to innovative, data-driven solutions that help improve the patient experience and drive measureable return, increased patient satisfaction and improved patient outcomes for hospital and health system partners across the country.

About BerylHealth

BerylHealth is a technology-enhanced patient experience services company dedicated to improving relationships between healthcare providers and the communities they serve. BerylHealth helps hospitals become the "top of mind" provider by building lasting consumer relationships. By providing a compassionate, personal touch, robust data, and customizable solutions, BerylHealth extends the brand of the local provider through every patient contact, and provides hospitals with business insights that allow them to enhance their reputation and achieve their strategic goals. For more information, visit or email [email protected]

About Baird Group, Inc.

The Baird Group (Baird Consulting, Inc.), helps healthcare organizations to transform culture and shape the patient experience through mystery shopping, leadership development, employee engagement, targeted service strategies and customized training. Since 1991 Baird Consulting, Inc. (DBA Baird Group) has provided healthcare clients with targeted solutions for customer service challenges. The Baird Group delivers in depth culture assessments, customized service strategies, and training. For more information, visit or email [email protected].

SOURCE BerylHealth