ACS professionals will speak at the Pennsylvania Association of Rehabilitation Facilities Annual Conference regarding using “lean” principles to increase outpatient rehab quality, patient satisfaction and net income
Ancillary Care Solutions to Present Case Study on Turning Around a Large Outpatient Rehab Department
<0> Ancillary Care SolutionsLaura Sole, 866-730-5842 </0>
Ancillary Care Solutions (ACS), the nationwide leader in helping healthcare organizations establish and manage physical and occupational therapy programs, announced that Hilary Hellman and Cary Edgar will present a case study at the PARF Annual Conference on how a large outpatient rehab department in the Midwest used “lean” principles to improve patient and physician satisfaction scores while more than doubling net income per FTE provider over a three-year period.
Ms. Hellman and Mr. Edgar will address how “lean” principles were used to improve clinical outcomes, quality of care, scheduling, check in/out, charge capture, data collection and the revenue cycle while constantly focusing on the patient experience and achieving 90 percentile rankings of patient satisfaction. They will also illustrate how each improved process resulted in a concrete benefit, such as decreased time to complete documentation and improved revenue per patient encounter, so that attendees can appreciate how each process improvement impacted the patient experience and net income.
According to Ms. Hellman, “truly realizing the potential of an outpatient rehab program requires improving many interrelated functions revolving around the patient experience.”
ACS leverages its financial, operational and regulatory expertise to help healthcare organizations manage their therapy programs, ranging from the development and management of new programs to the expansion of existing programs and the reinvigoration of underperforming programs.
About Ancillary Care Solutions
Ancillary Care Solutions (ACS) is the nationwide leader in helping healthcare organizations, hospitals and physician groups develop and optimize the performance of physical and occupational therapy programs. In addition to providing financial, operational and compliance solutions that generate a substantial ROI, ACS offers real-time physical and occupational therapy benchmarking, productivity tracking and reporting through its Web-based TherapyWorks solution. Based in Scottsdale, Arizona, ACS currently works with healthcare organizations in more than 25 states. For additional information, visit .