Innovative Customer Relations Management Module Enables Health Plan Member Services Personnel to Maximize the Intervention Value of Every Patient Engagement Opportunity
Altruista Health Launches GuidingCare for Member Services Module for Health Plans
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Altruista Health, Inc., an innovative provider of care and disease management technology for health plans, providers and coordinated care organizations, announces the availability of , a new customer relations management module that enables highly efficient and effective customer services and call management for health plans.
GuidingCare for Member Services provides health plan member services personnel with instant access to care management details and service utilization patterns as they communicate with patients. As a result, they become a core part of the overall health engagement and outreach efforts of the plan beyond their ability to address member eligibility, benefits and claims-related enquiries.
“Health plans are always challenged to take full advantage of every patient communication opportunity,” said Ashish Kachru, Chief Executive Officer and Co-founder of Altruista Health. “With GuidingCare for Member Services, health plans can effectively multiply their health outreach efforts, maximize patient engagement and improve overall health outcomes for .”
Mike McKitterick, senior vice president of clinical operations for Colorado Access, a non-profit safety net health plan serving residents of Colorado, said GuidingCare for Member Services is a natural extension of a patient-centric care management platform.
“Our patients intersect our plan at more places than just clinical operations,” said McKitterick. “By making claims information available to customer service reps - and customer service data available to clinicians - the Member Services module enables everyone to access a more complete profile of every member to ensure their needs are being met.”
The Member Services module is part of GuidingCare, Altruista Health’s . GuidingCare Web-based care coordination and automated decision support tools are designed to help health plans improve health outcomes and reduce avoidable costs associated with populations suffering from or at risk for chronic illness.
Altruista Health, Inc. provides patient-centric and customizable population care management solutions for health plans and providers. We develop and deliver software tools, data analytics and support services that help streamline clinical and administrative processes, improve patient outcomes and reduce avoidable healthcare costs. Altruista Health clients include commercial and government health payers, health systems and care management organizations. For more information, visit